Shipping Information

At Navopalo, we understand that our customers appreciate precision—not just in our kitchen tools, but in the delivery of their orders. We partner with premium global carriers to ensure your items arrive safely, efficiently, and in pristine condition.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a notification email once your order has been dispatched.

  • Note: During peak seasons or high-volume sales, processing may take slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options across North America and Europe. Your shipping costs will be calculated and displayed at checkout.

Region Estimated Delivery Time Shipping Method
United States 5 – 10 Business Days Standard Insured Shipping
Canada 7 – 12 Business Days International Priority
Europe 7 – 14 Business Days Global Express

Actual delivery times may vary based on your local customs processing and carrier schedules.

3. Tracking Your Order

Once your order is on its way, you will receive a Shipping Confirmation Email containing your tracking number and a link to our tracking portal. Please allow 24–48 hours for the tracking information to update.

4. Customs, Duties, and Taxes

For international orders (outside the US):

  • Navopalo is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

5. Damaged or Lost Packages

Your satisfaction is our priority. If you receive your order damaged, or if your package is lost in transit, please contact us immediately:

  • Save all packaging materials and damaged goods before filing a claim.

  • Email us at service@navopalo.com with your order number and photos of the damage.

6. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address is entered correctly. We work quickly to process orders, so there is a very small window to correct an address. If you believe you have provided an incorrect address, please contact us at (+1) 914 214 1895 immediately.

Contact Our Logistics Team

If you have any further questions about your shipment, our team is ready to assist:

  • Email: service@navopalo.com

  • Phone: (+1) 914 214 1895

  • Address: Navopalo Logistics Dept.

    4000 BARRANCA PARKWAY SUITE 250

    IRVINE, CA 92604

    United States